ComForCare is hiring a Remote Customer Service Assistant for our Central America and Caribbean region. In this remote administrative role, you will support our sales and operations teams by ensuring seamless client communication, accurate contract processing, and efficient coordination of daily functions.
What You'll Do
- Answer incoming phone calls professionally and route them as needed.
- Make outbound calls to follow up on estimates, confirm appointments, or provide client updates.
- Send appointment reminders and updates via text, email, or phone.
- Manage and update the sales team's Google Calendar.
- Schedule client appointments through calls, texts, and emails.
- Ensure no overlaps or conflicts in daily schedules.
- Process customer contracts accurately and capture all required information.
- Submit and track permits with various city or county municipalities.
- Submit and monitor utility locate tickets (e.g., 811 tickets).
- Follow up with sales reps on outstanding estimates and customer responses.
- Perform general administrative tasks including data entry, digital file organization, and internal communication support.
- Maintain organized digital records of contracts, permits, utility tickets, and communication logs.
- Assist with improving administrative processes for better efficiency.
- Provide responsive, professional support to the team and customers.
What We're Looking For
- High school diploma or equivalent.
- 1–2 years of administrative, customer service, or virtual assistant experience.
- Excellent verbal and written communication skills.
- Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail).
- Ability to manage time effectively and handle multiple priorities.
- Strong attention to detail and organizational skills.
- Reliable internet connection and home office setup.
Nice to Have
- Associate’s degree.
- Experience with CRM systems and project management tools (JobNimbus, Monday.com, or similar).
- Familiarity with permitting or construction processes.
Technical Stack
- Google Workspace (Docs, Sheets, Calendar, Gmail)
- CRM systems
- Project management tools
Team & Environment
You will be supporting sales and operations teams.
Benefits & Compensation
- Salary: $1,200 USD/month
Work Mode
This is a fully remote position located outside the U.S.
ComForCare is an equal opportunity employer.
