Responsibilities
- Manage incoming and outgoing calls with professionalism and efficiency.
- Resolve customer concerns during the first interaction using effective problem-solving techniques.
- Search and gather information from various systems to assist customers.
- Record interactions accurately and process claims.
- Present options to customers to help them choose the best solutions.
- Adhere to scripts, policies, and procedures while utilizing available resources.
- Safeguard customer privacy and manage sensitive data appropriately.
- Transfer complex issues to the appropriate team members for resolution.
- Keep up to date with training, updates, and program knowledge.
- Maintain consistent attendance and follow scheduling requirements.
Benefits
- HMO coverage for employee plus one dependent: ₱100,000 for rank and file, ₱120,000 for supervisors and managers.
- Dental coverage with in-house assistance worth ₱5,000.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Frequent disinfection and fogging of the workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
- Opportunity to improve social skills while meeting new people and making friends.
- Additional in-office rewards, raffles, recognition gifts, and treats.
Work Arrangement
Remote (Country) — Philippines
