Advantmed is hiring a Remote Contact Center Representative to join our PHA Scheduling Team. In this role, you will handle inbound and outbound calls to schedule health assessment visits, playing a key part in our Member Engagement efforts by booking appointments for no-cost Prospective Health Assessments.
What You'll Do
- Answer or make calls to members to book appointments for their no-cost Prospective Health Assessments.
- Learn about and address customer needs, complaints, or other service issues.
- Respond efficiently and accurately to callers, explaining possible solutions and ensuring customers feel supported.
- Engage in active listening with callers, confirming or clarifying information, and diffusing tense situations as needed.
- Build lasting relationships with customers and call center team members based on trust and reliability.
- Utilize software, databases, scripts, and tools appropriately.
- Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
- Make sales or recommendations for products or services that suit client needs.
- Take part in training and other learning opportunities to expand knowledge of the company and position.
- Be available on meetings on camera as and when needed.
- Adhere to all company policies and procedures.
- Perform additional ad-hoc tasks as assigned by the Call Center Supervisor.
What We're Looking For
- Eligibility to work and perform job responsibilities within the United States.
- A Windows-based laptop/desktop with video-calling capabilities.
- An outgoing personality and sales approach.
- A solid work history, citing any recognition and promotion.
- Ability to thrive in a fast-paced, energetic environment, multitasking on the system while talking on the phone.
- Ability to collaborate and be a team player.
- Proficiency with various software and data entry, including MS Office.
- Ability to type 40 WPM.
- Strong communication and time management skills.
- Supreme ability to demonstrate customer empathy and build a connection with excellent diplomacy skills.
- Problem-solving skills, ability to multitask, think creatively, and escalate issues and ideas.
- Honesty and integrity.
- Excellent attendance and work record.
- Ability to professionally articulate customer call scripts.
- Exceptional customer service and active listening skills.
- Ability to empathize and manage personal emotions.
- Ability to function as an effective team member.
- Ability to internalize and follow protocols/guidelines.
- Excellent oral and written communication skills; correct spelling is a must.
- Strong time management and decision-making skills.
- Strong computer skills required.
- A working knowledge of MS Office applications: Word, Excel, and Outlook.
- Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change.
Nice to Have
- 2+ years of call center experience in a target-driven environment.
- Experience working in an outbound sales process.
- Customer service or other directly related experience.
- Ability to type 60 WPM.
Technical Stack
- MS Office applications: Word, Excel, and Outlook
Team & Environment
You will report directly to the Call Center Supervisor. Our culture values being ready to learn and grow with a go-getter mindset.
Benefits & Compensation
- Compensation: $14-16/hour
- PTO
- Health insurance
- Dental insurance
- Vision insurance
- Group life insurance
- Short-term disability
- Long-term disability
- Training Bonus
Work Mode
This is a remote position for candidates located within the United States.
Advantmed is an equal opportunity employer.
