OneTouch Direct is looking for a Remote Client Support Agent to play a key role in delivering exceptional support to our clients. You will assist clients by providing timely and effective responses to their questions and concerns to ensure customer satisfaction.
What You'll Do
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
What We're Looking For
- Minimum of 1-2 years of experience in customer service or support.
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours, including potential evenings and weekends.
Technical Stack
- CRM software
- Customer support tools
Benefits & Compensation
- Full time. 40 hours per week schedule with overtime opportunities.
- Hourly base salary + benefits.
- Paid training & development.
- Health Care Plan (Medical, Dental & Vision).
- Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment.
Work Mode
This role is remote and requires you to be based in San Antonio, TX.
OneTouch Direct is an equal opportunity employer.
