About the Role
The specialist will handle appointment coordination, verify patient information, and ensure scheduling efficiency across multiple locations while maintaining high customer service standards.
Responsibilities
- Coordinate patient appointments across multiple clinic locations
- Verify insurance and patient details prior to visits
- Respond to scheduling inquiries via phone and email
- Update and maintain electronic scheduling systems
- Collaborate with clinic staff to resolve scheduling conflicts
- Confirm upcoming appointments with patients
- Manage waitlists and reschedule missed visits
- Ensure accurate data entry in patient management software
- Follow established protocols for appointment types and durations
- Escalate complex issues to supervisors when necessary
- Maintain patient confidentiality and compliance with privacy rules
- Adhere to scheduling guidelines and service standards
- Support new patient onboarding processes
- Assist with appointment reminders and confirmations
- Monitor daily schedules for gaps or overbooking
- Communicate schedule changes to relevant parties
- Process rescheduling requests promptly
- Track and report scheduling metrics
- Participate in team meetings and training sessions
- Use call center tools and CRM platforms efficiently
- Follow up on outstanding patient information
- Assist with administrative tasks related to scheduling
- Maintain consistent attendance and punctuality
- Adapt to changing clinic needs and volumes
- Uphold professional communication standards
Benefits
- Health insurance coverage
- Dental insurance plan
- Vision care benefits
- Paid time off and holidays
- Retirement savings plan with company match
- Flexible spending accounts
- Employee assistance program
- Professional development opportunities
- Remote work support stipend
- Wellness initiatives
Compensation
Competitive hourly wage with benefits
Work Arrangement
Remote
Team
Centralized scheduling team supporting multiple clinics
Work Environment
- Fully remote position with structured support
- Standard business hours with some flexibility
Technology Requirements
- Dual monitor setup recommended
- Secure network connection required
- Company-provided software and tools
Not available
