Abbott is looking for a Remote Care Technician I to join its Heart Failure Division. In this role, you will provide critical technical and applications support for our capital equipment systems, directly assisting customers and field personnel. You’ll be a key representative for Technical Services within our quality system, handling complaints, failure investigations, and trend analysis.

What You'll Do

Answer internal and external clinical and technical questions via phone and email.
Develop a hypothesis for failure root cause, generate a working solution, and implement it for immediate repair.
Use field information to diagnose system failures and perform root cause analysis to order parts for field service repair.
Resolve escalated customer issues where standard solutions are insufficient.
Determine when to deploy field service support or equipment to a customer location.
Provide clinical applications and software support to customers at the point of care.
Assist customers with clinical and software questions during procedures involving our capital equipment.
Record software and application anomalies for feedback to R&D groups.
Design, develop, and implement content for Technical Services training programs.
Participate in the technical and clinical training of new employees.
Provide technical and clinical instruction to customers and employees, both in support situations and in scheduled classes.
Document, update, and complete all calls in the appropriate support system.
Send repair or replacement parts to customers and create field service work orders as needed.
Provide input for technical bulletins, procedures, work instructions, and best practices.
Support all company initiatives related to Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
Comply with U.S. FDA regulations, other regulatory requirements, and company policies.
Maintain positive and cooperative communication with all levels of employees, customers, contractors, and vendors.

What We're Looking For

Bachelor's Degree (± 16 years) in a technical field, with an emphasis on electrical or hardware engineering preferred.
An equivalent combination of education and work experience.

Nice to Have

Minimum 2 years of clinical or lab experience working with medical systems.
Customer service experience in a medical environment.
Experience working in a broader enterprise or cross-division business unit model.
Ability to work in a highly matrixed and geographically diverse business environment.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Ability to leverage and/or engage others to accomplish projects.

Technical Stack

MS Word
Excel
Outlook

Team & Environment

Works within the Heart Failure Division.

Benefits & Compensation

Career development with an international company.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit.
Compensation: $22.30 – $44.60/hour