Rezilient Health is looking for a Remote Care Navigator to guide patients through their healthcare journey, ensuring a seamless and supportive experience. You will serve as a key point of contact, navigating care, addressing patient needs, and collaborating with clinical and administrative teams.
What You'll Do
- Facilitate the patient journey by providing guidance, support, and navigation throughout their Rezilient healthcare experience.
- Schedule patient appointments in a timely manner.
- Accurately enter required information into patient charts.
- Proactively follow up on tasks to ensure swift resolution of health concerns.
- Respond to and manage all incoming patient messages with professionalism, empathy, and efficiency.
- Answer phone and message inquiries from patients, medical facilities, and insurance companies, addressing requests and providing information as needed.
- Collaborate routinely with providers, medics, and other functional team members to facilitate patient care needs and ensure continuity.
- Maintain accurate records and uphold patient confidentiality at all times.
What We're Looking For
- Minimum of 2 years experience in a healthcare setting, ideally as a Medical Assistant.
- Minimum of 2 years customer service experience.
- Willingness to work at least one weekend day (Schedule: Sunday–Thursday or Tuesday–Saturday) with business operating hours of 9a-9p EST/8a-8p CST.
- Exceptional interpersonal skills with the ability to quickly build rapport and provide compassionate support.
- Problem-solving abilities and a proactive approach to challenges.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Comfortable working in a fast-paced, evolving environment.
- Self-motivated and confident in managing independent projects.
- Knowledge of HIPAA and other relevant healthcare regulations is crucial for maintaining patient confidentiality and privacy.
Nice to Have
- Strong preference for candidates with experience working as a medical assistant or within a clinical environment.
- Proficiency in using Mac operating systems and devices.
- Familiarity with Athena Health electronic medical records (EMR) software.
- Experience utilizing Google Suite applications for communication and documentation.
- Utilization of telephony and translation systems.
Technical Stack
- Athena Health electronic medical records (EMR) software
- Google Suite applications
- Mac operating systems and devices
- Telephony and translation systems
Team & Environment
You will collaborate routinely with providers, medics, and other functional team members.
Benefits & Compensation
- Generous PTO
- Paid family leave
- Comprehensive medical, dental, vision, and life insurance
- Stock options
Work Mode
This is a remote position.
Rezilient Health values a supportive, collaborative, and diverse team where your ideas and contributions have a meaningful impact on the organization's future.
