TechOp Solutions is looking for dedicated Customer Service Representatives to support client operations by managing high-volume inbound calls and maintaining accurate records in government systems. This remote position emphasizes precision, confidentiality, and service excellence within a fast-paced environment.
What You'll Do
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all call details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
What We're Looking For
- Exceptional communication skills
- Strong analytical abilities
- Commitment to service excellence
- Detail-oriented
- Adaptable
- Ability to thrive in a fast-paced, high-volume environment
- Must reside in Miami, FL or nearby cities
Technical Stack
- Government systems
- Database research tools
- Open-source research platforms
Work Mode
Remote position with geographic restriction: candidates must be located in Miami, FL or nearby cities.
TechOp Solutions is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
