Valatam is hiring a Remote Bilingual Customer Service Assistant to deliver outstanding support to our customers. This is a 100% remote, full-time position where you will engage with customers in both English and Spanish, building relationships and ensuring satisfaction from your home office in Latin America.
What You'll Do
- Answer inbound calls and respond promptly to customer inquiries in English and Spanish.
- Follow up on cancellations and attempt to reschedule services.
- Provide accurate information about products and processes.
- Handle inquiries and concerns to ensure customer satisfaction.
- Contact existing customers to provide updates and build relationships.
What We're Looking For
- Fluent in English (C1/C2) and Spanish.
- 1 – 5 years of experience in customer service or bilingual support roles.
- Proficiency with Google Workspace and Microsoft Office.
- Excellent communication and problem-solving skills.
- A quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and a backup connection.
- Availability to work from listed countries without travel commitments for the first four months.
Nice to Have
- Remote experience preferred.
- Bachelor’s or Associate’s degree preferred.
Technical Stack
- Google Workspace
- Microsoft Office
Benefits & Compensation
- Hourly rate equivalent to USD $696 – $870/month (experience-based).
- Annual pay increments.
- Discretionary client bonuses (80% of clients award year-end bonuses).
- 7 U.S. federal holidays + 4 paid PTO days.
- Monthly medical insurance stipend (after induction).
- Birthday / Anniversary bonuses + Gym / Wellness allowance.
- Unlimited online fitness classes + company events & Christmas celebrations.
Work Mode
This is a fully remote, global position. Applicants must be based in and authorized to work in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, or El Salvador.
We are an equal opportunity employer committed to building a culture of ACTION, CARE, OUTSTANDING work, DEPENDABILITY, and ENERGY.
