Wheels Up is looking for a Reliability Analyst to join our mission of making private air travel safe, reliable, and enjoyable. In this role, you will directly impact fleet health by providing data-driven insights and recommendations, reporting directly to the DOM. You'll be a key member of the technical support team, creating transparency around daily operational issues.

What You'll Do

Collect, review, and analyze maintenance data from systems such as CAMP, Power BI, and other reliability databases.
Monitor and track AOGs, unscheduled maintenance events, and repetitive discrepancies to identify patterns or systemic issues.
Develop dashboards, reports, and visualizations to communicate findings and fleet reliability improvement initiatives to leadership, stakeholders, CASS membership, and the FAA.
Perform daily, weekly, and monthly reliability reviews at both the tail-number and fleet level highlighting opportunities to improve fleet health.
Investigate component and system failures; provide data-driven recommendations designed to reduce repeat discrepancies, minimize downtime, and improve fleet availability.
Support reliability programs by monitoring trends, preparing reliability meeting materials, and contributing to corrective action plans.
Collaborate with Maintenance Control, Technical Services, and Operations to implement initiatives that have direct impact on KPIs as developed by the company.
Ensure compliance with FAA regulatory requirements and company reliability program standards.
Support audits, inspections, and reporting requirements related to aircraft reliability.
Continuously refine data analysis methods and contribute to process improvement within the reliability program.

What We're Looking For

A Bachelor’s Degree in Management, Operations, or an Aviation‑related discipline is preferred; however, applicants without a degree may qualify with current, relevant, and credible aviation experience — preferably in aircraft maintenance/reliability — or in management, operations, or a closely related aviation discipline.
At least 4 years of maintenance analysis and/or Part 145, 135 facility or military equivalent experience desired.
At least 3 years of professional aviation experience desired.
Self-directed, self-aware, highly organized and detailed.
Exceptional customer service skills.
Ability to liaise and coordinate with departments both inside and outside the Technical Support function, as well as with external vendors.
Strong work ethic and communication skills.
Flexible, adapting to change and changing priorities.
Ability to multi-task and successfully track and manage multiple, disparate projects and associated items.
Ability to lead and facilitate complex meetings with numerous stakeholders.
Proficiency in Microsoft Word, Excel, PowerPoint.
Very analytical and data driven.

Nice to Have

Experience with Avianis, CAMP, Corridor, ADP, Salesforce.com, and NetSuite desired.
Strong curiosity and a willingness to ask the hard “why?” questions to understand issues deeply and challenge assumptions in a professional, respectful way.
Experience working cross‑functionally with Maintenance, Operations, Technical Services, Dispatch, Scheduling, or other aviation departments.
Confidence leading discussions or meetings, including presenting findings to leadership or facilitating conversations with multiple stakeholders.
A proactive mindset with the ability to take initiative, follow up, and drive tasks or investigations forward without being prompted.
Comfort digging into problems beyond surface level, whether through data review, conversations, or operational insights.
Advanced proficiency in Microsoft Excel, Word, or PowerPoint, specially building reports, organizing information, or summarizing trends.
Experience identifying trends or operational patterns, even if through informal methods or internal knowledge rather than formal data tools.
Demonstrated ability to communicate clearly, both in writing and verbally, especially when presenting complex issues in a simple, actionable way.
Familiarity with reliability, maintenance operations, or aircraft systems (formal or informal), especially within a Part 135 environment.