Digistore24 is looking for a Relationship Manager (m/w/d) to join our remote-first team. You will build and nurture lasting relationships with a dedicated portfolio of customers, providing expert guidance and acting as their main contact point for all needs within our platform.
What You'll Do
- Manage and proactively care for your own fixed portfolio of customers, building long-term personal relationships.
- Provide expert consultation on software and online marketing applications via various channels (written, phone, WhatsApp).
- Act as the central contact for all customer concerns, verifying bugs, collecting feature requests, and forwarding structured information to the development team.
- Continuously identify improvement potential and challenges from customer contact and share them proactively with your team.
- Represent Digistore24 at international VIP customer events, business lunches, or trade fairs to maintain face-to-face customer relationships.
What We're Looking For
- At least two years of experience in customer care or account management.
- Excellent, precise communication skills with the ability to defuse conflicts and switch to English seamlessly.
- Structured, reliable, and independent work style with strong prioritization skills, even in stressful situations.
- High motivation to continuously follow industry trends and independently learn new topics to advise customers optimally.
- Flexibility for occasionally late customer appointments.
- Enjoy analyzing and solving (technical) problems.
- Flexibility in using customers' preferred communication channels (written and phone).
- Enjoy long-term customer relationships over short-term inquiries.
- Willingness to be active on social media where customers are present.
- Desire to continuously expand your knowledge.
- Identification with the company's values of autonomy, clear goals, and a supportive environment.
Nice to Have
- Basic knowledge of HTML and CSS.
- Experience in online marketing.
Team & Environment
You'll join a company of 51-200 employees, working in self-determined, results-oriented teams with flat hierarchies and short decision-making paths. You will report to team leadership with monthly one-on-one conversations.
Benefits & Compensation
- 100% remote work permanently from home.
- Possibility for permanent employment in many European countries if residing outside Germany.
- Work up to 170 days per year from outside the EU (further countries possible by agreement).
- Use up to 3 days per week at partner coworking spaces.
- 30 vacation days.
- Flexible working hours model in consultation with your team.
- No rigid development plans; individual development based on your strengths.
- Modern equipment provided.
- Monthly team lunches with Lieferando credit.
- Spectacular team events across Europe.
Work Mode
This role is 100% remote, open to candidates in Germany and many other European countries. Digistore24 operates with a remote-first, international, and collaborative culture.
Digistore24 is an equal opportunity employer.
