Amadeus is looking for a Regional Onboarding & Growth Enablement Manager to join our APAC team. In this role, you will be responsible for driving and optimizing onboarding, adoption, and revenue expansion performance across key verticals in the region. You will ensure customers realize value from Amadeus solutions, accelerate time‑to‑adoption, and support sustainable commercial growth through data‑driven insights and proactive performance governance.
What You'll Do
- Provide operational support to accelerate onboarding, adoption, and revenue realization across APAC.
- Partner closely with APAC regional leadership across all verticals to drive performance outcomes.
- Track and analyze onboarding, adoption, and revenue expansion KPIs across APAC customers.
- Develop and maintain dashboards and performance reports that deliver actionable insights to stakeholders.
- Identify risks, delays, and underperformance early, and recommend corrective actions.
- Ensure onboarding processes are executed effectively and aligned with global standards.
- Monitor adoption milestones and customer progress to maximize time‑to‑value.
- Partner with Customer Success, Sales, and Commercial teams to identify upsell and cross‑sell opportunities.
- Provide performance and customer lifecycle data to support account growth strategies.
- Contribute to targeted growth initiatives.
- Build a strong network across RMS, Product, Delivery, Marketing, Sales, and Business Lines.
- Lead deep‑dive root cause analyses on high‑priority business challenges.
- Act as APAC lead for the global onboarding, adoption, and revenue expansion framework.
- Provide regional inputs into global playbooks, best practices, tooling, and methodologies.
- Manage assigned strategic projects to improve operational efficiency within Customer Success.
- Mobilize teams through influence, change management, and clear communication.
What We're Looking For
- Proven experience in cross‑functional projects, commercial operations, customer success, or revenue operations roles or similar roles.
- Good understanding of the travel technology industry, customer success models, and customer lifecycle management.
- Experience working across complex or matrixed environments and collaborating with senior stakeholders.
- Good problem‑solving skills, including the ability to translate data into insights and practical actions.
- Ability to work effectively in evolving or ambiguous situations with a focus on achieving meaningful outcomes and maintaining clear communication.
- Valid and unrestricted work rights in Thailand.
Team & Environment
You will closely align with Customer Success Managers, Delivery Teams, Product and Revenue and Market Strategy (RMS) teams, building a strong network across RMS, Product, Delivery, Marketing, Sales, and Business Lines.
Benefits & Compensation
- A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
- A truly global DNA – Everything at Amadeus is global, from our people to our business.
- Great opportunities to learn through on‑the‑job training, formal learning activities, and day‑to‑day interactions.
- A caring environment nurturing both a fulfilling career and personal and family life.
- A hybrid working model designed to let employees do their best work.
- A diverse and inclusive community committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration.
- A Reliable Company where trust and reliability are fundamental values.
- A critical mission and purpose – you will be powering the future of travel.
Work Mode
This is a hybrid position based in the APAC region, specifically requiring work rights in Thailand.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
