Constructor is looking for a Regional Manager, Customer Success EMEA to lead and scale a high-performing team across the region. In this role, you will be responsible for driving customer outcomes, retention, and expansion while serving as a key conduit between our customers and internal teams.
What You'll Do
- Lead, coach, and develop a team of Customer Success Managers across EMEA.
- Ensure customers successfully go live and continue to see measurable value from Constructor’s product.
- Drive high standards of customer experience, adoption, and engagement across the region.
- Implement and iterate on scalable processes and best practices to support team growth while improving service quality.
- Build and maintain strong executive relationships within customer organisations.
- Reinforce Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success.
- Act as an escalation point for complex customer challenges and lead from the front when hands-on customer engagement is required.
- Enable your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals.
- Help shape clear internal and external narratives around customer needs, priorities, and success criteria.
- Partner closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively.
- Continuously identify opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes.
What We're Looking For
- Several years of experience working directly with customers and large, complex organisations in a technical environment.
- Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams.
- Experience supporting enterprise customers and navigating multi-stakeholder organisations.
- Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders.
- Excellent communication, coaching, and interpersonal skills.
- Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes.
- Strong influencing skills and the ability to motivate both your team and cross-functional partners.
- A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment.
- Genuine enjoyment of working with customers and solving new problems.
- Ability to work EMEA hours.
Nice to Have
- Fluency in multiple languages.
Benefits & Compensation
- Leave Package
- Work From Home
- Training & Development
- Stock Option Plan
- Paid Time Off
Work Mode
This is a remote position open to candidates located in the EMEA region.
Constructor is a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
