Patch is looking for a Regional Childcare Director to play a pivotal role in managing and supporting caregivers across 7-10 back up childcare sites remotely. You will be accountable for site success metrics, caregiver management, customer success, and compliance, directly contributing to our mission of making high-quality, affordable, and accessible childcare a reality for every family.

What You'll Do

Remotely manage a team of 15+ caregivers through messages and phone calls.
Support caregiver recruitment, training, professional development, and retention, including creating individualized plans and conducting performance reviews.
Coordinate caregiver schedules and staffing needs across sites.
Assist with caregiver payroll and HR systems.
Be available on-call for caregivers to offer timely assistance and guidance during emergencies and troubleshoot issues.
Develop and deliver ongoing training programs for staff.
Assist with driving enrollment of new families and utilization of services across sites.
Support caregivers in recruiting families through in-person events, flyering, and employee presentations.
Monitor success metrics across sites.
Serve as point of contact for parents who need additional support, maintaining high-quality communication standards.
Ensure compliance with regulations, conduct quality assessments, and monitor safety procedures.
Visit each site 1-2 times per year to support team morale and inspect the space and operations.
Provide leadership, strategic guidance, and identify growth opportunities.

What We're Looking For

3+ years of experience in a multi-site management or operations role with a successful track record managing employees remotely.
Experience in multi-site operational management in childcare, healthcare, retail, nonprofit, logistics, or other relevant industries.
Understanding of managing a part-time workforce and inspiring retention and performance.
Comfortable navigating a range of digital tools and systems, quickly learning new platforms.
Flexible and willing to embrace evolution and change in a growing company.
Stellar leadership, communication, and interpersonal skills.
Committed to being reachable, proactive, and responsive, especially in high-need situations.
Excel in maintaining compliance with regulations and quality standards.
Bachelor's degree in early childhood education, business management, operations, or a related field.