Lead and shape the admissions function for a rapidly expanding edtech organization by managing team performance, refining enrollment strategies, and supporting long-term revenue growth. You will oversee a team of admissions consultants, ensuring high-quality engagement with prospective learners while aligning with university partner expectations and operational standards.
Key Responsibilities
- Provide direct leadership to admissions team captains, overseeing performance, development, and day-to-day operations
- Manage team schedules across time zones to ensure coverage for target regions, including alignment with US working hours
- Monitor and report on key metrics including conversion rates, lead engagement, and monthly revenue performance
- Ensure adherence to service level agreements across calls, emails, and chat interactions
- Build and maintain strong relationships with university partners, supporting their enrollment goals and performance tracking
- Develop and enforce rules of engagement for the admissions team to maintain consistency and compliance
- Deliver training programs, including onboarding and refresher sessions on product knowledge, sales techniques, and internal systems
- Conduct regular quality assurance through call and email reviews, offering constructive feedback
- Support the launch of new university partnerships through communication planning and team readiness
- Identify market trends and competitive activity to inform strategy and improve outreach effectiveness
- Contribute to process improvements that enhance scalability and enrollment efficiency
- Represent the team in cross-functional collaboration to optimize enrollment pipelines
- Host regular webinars and coordinate campus open days where applicable
- Step into frontline admissions duties when necessary, including prospect engagement and enrollment support
- Generate accurate, timely reports on sales activity, lead quality, and partner performance for leadership review
Qualifications and Experience
- Minimum of two years in B2C sales management, preferably in education or edtech
- Proven experience leading teams through complex sales cycles with multiple stakeholders
- Track record of consistently meeting or exceeding revenue targets
- Experience managing CRM data, pipeline accuracy, and sales reporting
- Strong organizational skills with exceptional attention to detail and communication ability
- Comfort working in fast-paced, evolving environments with a problem-solving mindset
- Familiarity with US student recruitment practices is an advantage
- Degree in marketing, commerce, technology, or a related field preferred
- Background in digital marketing or lead generation is beneficial
Work Environment
This is a full-time hybrid role with flexibility for remote work based on location. The position requires availability during US hours. The organization emphasizes growth, learning, and meaningful impact in education access.
Culture and Values
The company prioritizes people development, continuous improvement, and purpose-driven work. You'll be part of a team committed to expanding access to tech education globally, with opportunities to grow your skills and influence at scale.
