Requirements
- 8+ years experience in account management, product management and/or equivalent experience working with or for Payers (Health Plans).
- Post-secondary education in Business or related field and/or equivalent relevant work experience.
- Exceptional verbal and written communication, experience in translating technical matters to non-technical audiences.
- Demonstrated ability to develop strong relationships with Clients, vendors and cross-functional teams.
- Ability to drive results autonomously and demonstrate ability to assess complex matters and escalate accordingly.
- Understanding of regulatory bodies such as CMS and their business impact on Payer organizations.
- Functional knowledge of healthcare interoperability and FHIR standards.
- Experience leading Executive Business Reviews (QBRs) that move beyond technical status updates to focus on strategic business value.
Nice to Have
- 1+ years of people leadership or people management experience.
Additional Information
- Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
- This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
