Responsibilities
- Own and improve performance across the end-to-end clinical operations funnel, including patient identification, outreach, engagement, screening, and enrollment, with accountability for measurable outcomes
- Lead structured, data-driven analysis of operational performance to identify root causes of variation, prioritize opportunities, and design and implement high-impact interventions that improve conversion and throughput
- Maintain close proximity to frontline operations to inform strategy, while establishing mechanisms (reporting, QA, performance management) that enable scalable oversight and continuous improvement
- Build and scale operational infrastructure, including workflows, playbooks, training programs, reporting systems, and team structures as the organization grows
- Partner closely with clinical, product, and commercial leaders to translate strategic priorities into operational plans and ensure effective cross-functional execution
- Represent the company as an operational leader in sales processes and partner engagements, helping articulate the model, operational approach, and expected outcomes
- Identify, evaluate, and implement technology and innovative approaches (e.g., AI-enabled outreach, automation, engagement strategies) to improve efficiency, scalability, and outcomes
- Support hiring, onboarding, and management of team members and team leads, and develop capacity models aligned with client growth
Requirements
- Experience in one or more of the following: strategy consulting (healthcare exposure strongly preferred), health tech or tech-enabled services operations, clinical trial operations, or payer/member engagement
- Demonstrated ability to use data and analytics to diagnose operational performance, identify issues, and drive measurable improvements in complex workflows
- Proven experience building, implementing, and scaling operational processes, systems, or teams in dynamic environments
- Experience working cross-functionally with clinical, product, and/or commercial stakeholders, with the ability to translate strategy into execution
- Track record of ownership and accountability for outcomes, with a bias toward action and comfort operating in fast-paced, ambiguous environments
- Strong attention to detail and willingness to operate at both a strategic and highly granular level, including direct engagement with frontline operations
- Exceptional academic background with a bachelor’s degree required
Nice to Have
- Advanced degree (e.g., MBA, MPH, or related field)
- Clinical background
