HC1316 GE Precision Healthcare LLC is hiring a Region Service Engineer for Nuclear Medicine. You will provide USCAN Region-based technical advisory support to GE HealthCare Field Engineers, acting as a key linkage between Region technical performance and USCAN Technical Support. The role utilizes remote tools and on-site engagement to drive service effectiveness.
What You'll Do
- Oversee the systemic process of field response to proactive, system-generated alerts.
- Provide feedback on remote technical support to customers.
- Utilize remote tools such as RSvP, SynerGE, “Gameplan”, and the CRU process to drive service effectiveness.
- Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.
- Be part of an integrated “One Service” response team within the field, including regular on-site, face-to face engagement to support installations and customer escalations (CSOs).
- Contribute knowledge and maintain the current KMS (Knowledge Management System).
- Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects, including a focus on material spend efficiency.
- Act as change agent/field 'expert' for these programs and monitor New Product Introduction product performance.
- Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability.
- Identify field process improvements that drive first call resolution excellence.
- Support field-based technical training and instructor-led training at HCI as needed; drive use of remote diagnostic troubleshooting tools to qualified field personnel; fulfill role as Adjunct/Coach/Expert within a Region.
- Engage with Service of Tomorrow strategy deployment.
- Support Region cost-to-serve outliers program by investigating system historical performance and developing action plans to address root cause(s) with local teams.
What We're Looking For
- Minimum 10 years of service engineering experience with the repair and maintenance of GEHC Nuclear Medicine systems.
- Ability to meet the physical demands of the job for onsite repair, installations, and escalations; accommodations may be permitted.
- Deep technical acumen in one or more healthcare modalities.
- Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.
- Excellent multi-tasking skills to manage complex remote troubleshooting processes.
- Exceptional customer-facing communication skills.
- Ability to stay calm under pressure.
- Ability to travel up to 20% or more as required to customer sites and training sessions.
- Flexibility to work other shifts to cover vacations, holidays, and emergency situations.
- Legal authorization to work in the U.S. is required (we will not sponsor employment visas for this role).
- Computer skills supporting Service performance analytics; proficiency in Excel, email, PowerPoint.
- Capability to identify and drive improvements in efficiency.
Nice to Have
- 2- or 4-year degree in an engineering discipline.
- Knowledge/experience with GE HealthCare Nuclear Medicine products.
- Strong customer-centric mindset.
- Early adopter of computer-based technology.
- Highly motivated team collaborator.
- Ability to adapt well to change and be a positive influence on others.
- Skill to anticipate potential problems and proactively implement solutions.
Technical Stack
- RSvP
- SynerGE
- Gameplan
- CRU process
- KMS (Knowledge Management System)
Team & Environment
You will be part of an integrated “One Service” response team within the field.
Benefits & Compensation
- Compensation: $94,400.00-$141,600.00 Annual
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Performance-based incentive compensation (cash bonus(es) and/or long term incentives)
Work Mode
This is a hybrid position with locations in the United States.
GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
