The Field Service Engineer at PerkinElmer is responsible for installing, maintaining, validating, and repairing laboratory equipment in the Salt Lake City, UT area, ensuring compliance with company standards and safety protocols. This role emphasizes technical expertise, customer collaboration, and operational excellence in support of diverse clients including commercial, government, academic, and healthcare institutions.
What You'll Do
- Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher level certification through participation in company sponsored training & development offerings.
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
What We're Looking For
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
- High School Diploma plus 7+ years direct experience with repair of laboratory equipment
- Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
- Technical critical thinking skills and attention to detail.
- Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
- Aptitude for technical and practical matters.
- MS Office skills: Outlook, PowerPoint, Word.
- Excellent team player with a customer satisfaction focus.
- Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
- Must be able to remain in a stationary position more than 25% of the time.
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
- Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
- Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
- May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Nice to Have
- Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
- Vendor issued certification on relevant laboratory equipment
- Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
- Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time.
- Valid driver’s license and safe motor vehicle operation.
Technical Stack
- MS Office
- Outlook
- PowerPoint
- Word
- instrument control software
Benefits & Compensation
- Car, laptop, and phone are company provided
- Access to company sponsored training & development offerings
- Global service network and distribution centers support
- Opportunity to work with commercial, government, academic and healthcare customers
- Participation in OneSource services
- Equal opportunity employer with commitment to diversity and inclusion
Compensation: $58,760.00 to $80,000.00
Work Mode
Hybrid role based in Salt Lake City, UT, with option for US Remote - UT; includes up to 50% travel required, combining field and remote work.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.
