Advantmed is hiring a Record Retrieval Support Specialist (5862)

**Record Retrieval Support Specialist** **Shift hours:** 08:00 am PST – 05:00 pm PST, including 60 mins break **Long-Term Seasonal Role** **Pay Rate:** $13-15/hr **Duties and Responsibilities:** • Manage medical records requests like a pro through our dedicated portal, making sure every interaction is smooth and professional. • Be the communication champion between our team and healthcare facilities. You'll be reaching out to doctors' offices, fielding emails, and delivering top-notch customer service over the phone. • Treat patient confidentiality like the sacred trust it is. Know our company policies and HIPAA regulations inside and out, and immediately flag any potential issues to the Manager. • Keep our Supervisor in the loop with timely updates. Whether it's a tricky customer service scenario or a potential compliance concern, communication is key. • Be ready to flex when needed. If extra tasks pop up or we need someone to step in, you're our go-to problem solver. • Stay sharp on HIPAA regulations and our facility's specific policies. Continuous learning is part of the job. • Become besties with Microsoft Word and Excel. Accurate data entry isn't just a task, it's an art form. • Handle curveballs with grace. Challenging situations? Bring 'em on, you've got this. **Requirements:** • High School Diploma or GED – non-negotiable. • English communication skills that could charm the socks off anyone. • Bonus points for previous administrative or healthcare back-office experience. • Comfortable navigating Microsoft Excel and Word like a digital native. • Solid grasp of medical records processes and HIPAA regulations. • Organizational skills that would make a professional scheduler look disorganized.