Citizen Health is hiring a Record Collection Specialist (Hybrid)

Citizen Health is hiring a Record Collection Specialist to obtain and organize medical records from healthcare providers across the country. This is a critical role requiring speed, persistence, and meticulous documentation to serve patients and support the company's mission.

What You'll Do

• Submit clear, accurate patient record requests to healthcare providers’ Release of Information departments using our internal request system.
• Follow up persistently via phone, email, and fax to ensure timely record delivery.
• Upload, label, and organize received medical records to the correct patient profiles in Salesforce with extreme attention to detail.
• Maintain accurate documentation of all provider interactions and collection activity in Salesforce.
• Meet or exceed performance metrics for collection volume and turnaround times.
• Build professional, effective relationships with provider offices to facilitate smoother record access.
• Proactively identify and resolve issues (wrong fax numbers, unresponsive offices, missing authorizations).
• Use judgment and stay aligned with HIPAA and internal data privacy protocols at all times.
• Use a reliable, fast computer and stable high-speed internet.
• Work independently with integrity and produce results.

What We're Looking For

• Must be 18+ years of age.
• Strong organizational skills with the ability to manage multiple requests and shifting priorities.
• Clear, professional communication skills — both written and verbal — for interacting with providers and internal teams.
• Demonstrated phone etiquette and persistence when following up with healthcare facilities.
• High attention to detail and consistent documentation habits.
• Self-motivated and able to work independently without direct supervision.
• Reliable, up-to-date personal computer and high-speed internet required.

Nice to Have

• Experience in medical records, healthcare admin, or customer service is a plus.
• Familiarity with HIPAA, record retrieval processes, or EMR systems is preferred.
• Proficiency with Salesforce or similar CRM systems is highly valued.
• Preference given to candidates who can work 30+ hours/week.
• Ideal candidates are fast learners, tech-comfortable, and able to keep pace in a dynamic environment.

Technical Stack

• Salesforce

Team & Environment

You'll join a high-performing, collaborative team at a mission-driven company excited to be building the future of consumer healthcare.

Work Mode

This role follows a hybrid work model.

Citizen Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.