Paired is looking for a Real Estate Virtual Assistant to provide execution-focused back-office support for a USA-based client managing multiple manufactured housing communities. You will be responsible for maintaining accurate records, processing leasing activity, supporting billing and maintenance workflows, and ensuring operational consistency.
What You'll Do
- Manage leases, renewals, move-ins/move-outs, resident info sheets, and documentation in Rent Manager.
- Run and track background and credit checks; record approvals/denials per Fair Housing guidelines.
- Maintain complete, audit-ready resident files and support HUD, state, and park-level compliance.
- Post rent, utilities, late fees, and one-time charges; assist with utility billing setups.
- Identify and flag NSFs, delinquencies, and billing discrepancies; coordinate corrections with accounting.
- Create, update, and track work orders in Rent Manager; upload invoices, notes, photos, and maintenance hours.
- Prepare weekly and monthly reports for occupancy, delinquencies, move-ins/move-outs, and leasing pipeline.
- Validate data accuracy across Rent Manager and Google Sheets; flag exceptions, trends, and risks.
- Serve as back-office support for Community Managers; communicate via Slack and email and escalate issues with documentation.
What We're Looking For
- Bilingual proficiency.
- 2+ years in real estate back-office operations, property management, or similar operations roles.
- Proven Rent Manager proficiency.
- Google Sheets, Docs, and Drive skills (intermediate to advanced).
- Working knowledge of U.S. leasing, billing, and compliance concepts.
- Availability to overlap with U.S. Central Time.
- Commitment to daily time tracking using Hubstaff or equivalent.
- Strict SOP adherence; zero tolerance for data manipulation or shortcuts.
- Highly detail-oriented, process-driven, and organized.
- High integrity with confidential data.
- Calm under pressure and able to support multiple communities simultaneously.
Nice to Have
- Prior experience supporting U.S.-based clients.
Technical Stack
- Rent Manager
- Google Sheets
- Google Docs
- Google Drive
- Slack
Team & Environment
You will serve as back-office support for Community Managers.
Benefits & Compensation
- USD Salary.
- Ability to work remotely.
Work Mode
This is a remote position for candidates based in LATAM.
Paired is an equal opportunity employer.
