Reach plc is looking for a Remote Customer Service Specialist (Hull) to serve as the heart of our customer service team. You will handle customer interactions and provide essential support for both advertising and subscription services, primarily working from home with occasional in-person meetings in Hull.
What You'll Do
- Handle calls, emails, and live chats with confidence and warmth to deliver great advice and support.
- Book notices, sign up new subscribers, and renew loyal readers.
- Help customers get the most out of our print and online products.
- Work within agreed deadlines to ensure all queries and objectives are actioned swiftly.
- Work as part of a team to ensure KPIs are met.
What We're Looking For
- Live within an hour's commute from Hull.
- Be customer focused, friendly, confident, and ready to learn.
- Be a strong communicator who can maintain a positive attitude.
- Have the ability to keep calm and organised when busy and challenged.
Team & Environment
You will be part of the Contact Centre department within the Commercial division.
Benefits & Compensation
- Annual salary of £24,570 (£12.60 per hour for part time employees).
- Potential bonus related to customer service skills.
- 25 days' holiday plus bank holidays, with extra days after 3, 5, and 10 years.
- Scheme to buy extra holiday.
- An extra day's paid leave each year to volunteer.
- Big moment day – an extra day’s paid leave for a personal milestone.
- Company pension matched up to 6% (salary sacrifice available).
- Healthcare cash plan.
- Car lease scheme (salary sacrifice for electric/hybrid).
- 24/7 wellbeing assistance programme.
- Discounts via Yimbly marketplace (15% off).
- Interest-free loans for season tickets and technology.
Work Mode
This is a hybrid role, working primarily from home with occasional work from the Hull hub.
Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
