Rad AI is looking for a Radiology Clinical Support Specialist (PA/NP/RA/RPA) to serve as a vital link between our clinical team and customers. In this role, you will ensure radiologists get maximum value from our AI-powered reporting solutions by providing deep clinical support, training, and acting as a clinical-technical bridge during customer implementations.
What You'll Do
- Provide Tier 2 & 3 clinical support for radiologists using Rad AI Reporting, including advanced features like Omnibox, nested pick lists, and template interactions.
- Conduct virtual one-on-one training sessions with radiologists during go-lives and production testing.
- Demonstrate AI features to radiologist groups, helping them understand how to maximize time savings.
- Fix and optimize reporting templates when issues arise.
- Translate radiologist workflow needs into actionable product feedback.
- Support feature request conversations by understanding clinical requirements and feasibility.
- Provide intensive support during customer go-lives, including real-time chat and virtual presence.
- Troubleshoot workflow issues that sit at the intersection of clinical practice and technology.
- Partner with customer success teams to ensure smooth implementations.
- Work directly with CMIOs to prioritize customer needs and allocate support resources.
- Interface with product and engineering teams to communicate clinical requirements and suggest upcoming product features based on clinical feedback.
- Create and maintain clinical documentation and training materials.
What We're Looking For
- Active licensure as a Physician Assistant (PA-C), Nurse Practitioner (NP), Registered Radiologist Assistant (RRA/RA-ARRT), or Radiology Practitioner Assistant (RPA/CBRPA) with radiology clinical experience.
- 3+ years of clinical experience in radiology departments or imaging centers.
- Experience with radiology reporting workflows and PACS.
- Strong understanding of radiology terminology, procedures, and report structures.
- Excellent communication skills with ability to train and support physicians.
- Comfort with technology and ability to learn new software quickly.
Nice to Have
- Experience with voice recognition reporting systems (PowerScribe, Fluency, M*Modal).
- Previous experience in healthcare technology implementation or support.
- Background in clinical training or education.
- Experience with template creation and optimization in reporting systems.
- Familiarity with HL7 interfaces and radiology IT infrastructure.
Technical Stack
- PACS
- Voice recognition reporting systems (PowerScribe, Fluency, M*Modal)
- HL7 interfaces
Team & Environment
You will report to the Clinical Operations leadership team with close collaboration with CMIOs.
Benefits & Compensation
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Location Flexibility (Remote-first company!)
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
Work Mode
This is a remote-first position, open to candidates located in the US.
At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
