Virta Health is hiring an Associate Customer Success Manager

Virta Health is hiring an Associate Customer Success Manager to be responsible for managing, growing, and expanding our commercial book of business. In this role, you will work directly with customers and support Customer Success pods through project management, client communications, reporting, and process optimization.

What You'll Do

• Build trusted relationships for a growing list of customers to enable account growth and ensure satisfaction, retention, and value.
• Support accounts to develop key client deliverables, including marketing project plans and meeting presentations for client touchpoints and business reviews.
• Use BI tools to pull and analyze customer-specific data for reporting, QBRs and ad hoc needs.
• Participate in client business reviews and own strategic follow-ups.
• Advocate for client needs and issue resolution cross-departmentally, provide continual feedback to internal teams on client needs.
• Build and maintain a deep understanding of Virta’s organization, services offered, and processes.
• Create and manage internal tickets and workflows across key cross-functional partners, including Implementation, Analytics, Billing, and other teams to support client needs.
• Support client data exchange operations in collaboration with the Implementation Team.
• Assist with benefit fairs logistics, collateral customization, and post-event reporting; participate in onsite benefit fairs and vendor summits for strategic accounts.
• Collaborate on improvements to SOPs and workflows, sharing learnings and opportunities as Virta continues to scale.
• Help identify trends or common roadblocks and propose solutions to improve team efficiency and client satisfaction.
• Help maintain Customer Relationship Management tools.

What We're Looking For

• 3+ years experience in client management, customer success, or project coordination.
• Passionate about client experience and health outcomes.
• Ability to simultaneously manage and prioritize multiple projects and customer requests, keeping all stakeholders updated while managing customer expectations.
• Strong communicator with excellent written and verbal skills.
• Strong project management skills.
• Curious, proactive, and eager to grow – asks 'why' and proposes solutions.
• Comfortable in a fast-paced and ever-evolving environment.
• Strategic thinker and self-starter – able to proactively identify opportunities and execute to maximize value for the client and drive growth.

Nice to Have

• Experience working in healthcare, digital health, or benefits administration a plus.
• Familiarity with Salesforce, Asana, or other Client Management / Project Management tools.
• Basic proficiency in Google Slides or PowerPoint for client-facing content.

Technical Stack

• Asana
• JIRA
• Salesforce
• Looker

Team & Environment

You will join the Customer Success team, working within Customer Success pods.

Benefits & Compensation

• Compensation range: $76,261 - $89,719

Work Mode

This role is remote-first. Candidates can be based in various locations, with office hubs in Denver and San Francisco. Corporate roles are not hired in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, or WI.

Virta Health is an equal opportunity employer.