BetterHelp is looking for a Psychiatry Support Specialist to join our mission of making mental health care more accessible. In this role, you will serve as the primary point of contact for psychiatry providers and psychiatric patients, supporting non-clinical tasks, ensuring clear communication, and helping patients navigate their care journey.
What You'll Do
- Serve as the primary point of contact for psychiatry providers and psychiatric patients on the behalf of the provider as necessary.
- Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care.
- Assist with scheduling psychiatric appointments and medication management sessions.
- Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care.
- Support providers with prescription refill requests, prior authorizations, and lab orders.
- Assist with onboarding new psychiatry providers.
- Streamline workflows and collaborate with the clinical team to improve operational efficiency.
- Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers.
- Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives.
- Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey.
- Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team.
What We're Looking For
- Bachelor’s degree in Nursing, Psychology, Social Work, Counseling, or a related field.
- At least one year of experience in patient support, customer service, or a related role.
- Strong verbal and written communication skills, with the ability to remain calm and professional in high-stress or crisis situations.
- Ability to work effectively in a digital healthcare or telehealth environment.
- Proficiency with EHR systems, Microsoft Office, and Google Workspace tools.
- Strong organizational and time management skills with exceptional attention to detail.
- Demonstrated ability to maintain confidentiality and adhere to HIPAA guidelines.
- Self-starter with a growth mindset, excellent interpersonal skills, and a collaborative, team-oriented attitude.
- Empathy, patience, and the ability to remain calm in stressful situations.
- Access to a private, HIPAA-compliant workspace.
Nice to Have
- Experience in behavioral health, psychiatry, or clinical support strongly preferred.
- Familiarity with mental health terminology and psychiatric medications.
Technical Stack
- EHR systems
- Microsoft Office
- Google Workspace tools
Team & Environment
You will be part of a clinical support team dedicated to integrated, patient-centered care.
Benefits & Compensation
- Compensation: $25-$35/hour
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Work Mode
This role offers a hybrid work mode and is open to candidates working remotely in any time zone.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
