Unknown Company is hiring a PS | French Player Support Advocate - Full Remote (Full-time & Part-time)

Side (formerly PTW) is looking for a French Player Support Advocate to represent our brand by delivering top-tier support to gamers and loyal customers. The role involves working in a global, multilingual environment to ensure a seamless and positive customer experience, with full training and ongoing support provided.

What You'll Do

• Ensuring customers' queries are answered with the aim of a first-time resolution.
• Ensuring all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times.
• Ensuring all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions.
• Communicating with customers via telephone (e.g., call backs) as trained and expected, despite the majority of the role being non-voice communications.
• Communicating effectively while working within a dynamic team structure with individual and shared team objectives.
• Ensuring the best customer care experience is given to all customers as a team member responsibility.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with colleagues across the wider global customer community to identify any trends in customer queries.

What We're Looking For

• Passionate about customer service.
• Calm under pressure.
• Technically inclined.
• Proactive with a positive 'can-do' attitude.
• Ability to work UK hours and shift patterns, regardless of location in the world.

Team & Environment

• Dynamic team structure with individual and shared team objectives.
• Part of a wider global customer community.
• Global, multilingual environment.
• Passionate gamers contributing to delivering unforgettable game experiences.

Benefits & Compensation

• Full training provided.
• Ongoing support.
• Clear career progression opportunities (including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or Game Master).

Work Mode

• Full Remote position.
• Must work UK hours and shift patterns.
• Can be based anywhere in the world.