Spring Health is hiring a Provider Success Associate

Spring Health is looking for a Provider Success Associate to join our mission of eliminating every barrier to mental health. In this role, you will deliver outstanding support to our mental health providers through multiple channels, helping to build, retain, and empower a diverse, high-quality provider community. You will report to the Provider Success Team Lead.

What You'll Do

• Provide exceptional technical support and remote troubleshooting for our internal EHR system and other SaaS tools.
• Maintain a working knowledge of payment structures and provider policies to address provider inquiries.
• Coordinate with partner teams to identify and report recurring service issues or bugs.
• Escalate provider feedback and product opportunities to product, IT, or engineering teams.
• Share ownership in the development of the Provider Help Center and internal team knowledge base.
• Provide training and product support to internal teams and provider networks as needed.
• Participate in and lead special projects as directed by management.
• Drive continuous improvement of the provider support experience by optimizing processes, tools, and communication.

What We're Looking For

• Minimum of 2 years of experience in a technical support role.
• Outstanding written, verbal, and listening communication skills with high attention to detail.
• Proven ability to develop creative solutions to complex problems.
• Ability to develop operations and processes for scaling efficiently.
• Thoughtful, curious, and collaborative problem-solving approach.
• Demonstrates humility, resourcefulness, ambition, and professionalism.

Nice to Have

• Experience working with EHR systems.
• Familiarity with Zendesk, Jira, Zoom, Salesforce or similar SaaS applications.
• Experience in telehealth or startups.

Technical Stack

• EHR system
• Zendesk
• Jira
• Zoom
• Salesforce

Team & Environment

You will be part of the Provider Operations team, reporting to the Provider Success Team Lead.

Benefits & Compensation

• Compensation: $32.05 - $37.18 per hour
• Health, Dental, Vision benefits start on first day.
• Access to One Medical accounts.
• HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
• Employer sponsored 401(k) match of up to 2%.
• Yearly allotment of no cost visits to Spring Health network for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom weight management program.
• Access to fertility care support through Carrot, plus $4,000 reimbursement for related expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Access to BrightHorizons for child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching.

Work Mode

This role is remote.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.