Responsibilities
- Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
- Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims.
- Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed.
- Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
- Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
- Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
- At times may direct, monitor, and review files handled by independent adjusters to conclusion.
- Other functions may be assigned
Requirements
- Valid driver’s license is required.
- Ability to obtain state specific property claims licensing, as required.
- Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
- Have prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation
- Are known for clear and professional communication, both written and verbal
- Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims
- Have a passion for outstanding customer service
- Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate.
- Be comfortable with and adaptable to new technology and business tools
- Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate: o May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces. o Ability to lift and carry up to 50 pounds.
- Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes.
- Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.
- Drive to and from multiple locations and occasionally outside of normal business hours.
Nice to Have
- Bachelor’s degree preferred or equivalent combination of education and experience.
- Are bilingual and/or have prior military experience is a plus
- 1-3 years equivalent industry experience is preferred
Additional Information
- Company car provided for field inspections.
- Must be able to lift and carry up to 50 pounds.
- May include climbing ladders to inspect roofing or attic space and inspection of crawl spaces.
- Flexible work shifts and overtime may be required.
- Travel to and from multiple locations and occasionally outside of normal business hours.
- Must successfully participate and complete formal property claims training program.
- Ability to obtain state specific property claims licensing.
- Bilingual and/or prior military experience is a plus.
