About the Role
Role details below.
Responsibilities
- Manage all projects in the queue and lead the intake process to ensure organized transitions.
- Track delivery dates and maintain the project schedule to meet timeline commitments.
- Enforce company-approved project methodologies and monitor task completion to keep projects on time and budget.
- Conduct regular syncs with Project Engineers (PEs) to monitor time entry quality, accuracy, and adherence to the budget.
- Schedule and lead project status meetings; ensure all documentation is completed and verified.
- Manage out-of-scope requests via the “A Phase” process and lead course correction if projects go off track.
- Complete project billing in conjunction with the Finance Team.
- Achieve BU Pro Forma targets and PE utilization plans.
- Prepare monthly billing projections and weekly backlog reports (billable vs. non-billable).
- Allocate team resources optimally to meet departmental demands.
- Analyze client satisfaction data and incorporate lessons learned into team processes.
- Provide coaching, mentoring, and conduct performance reviews/goal setting for the PS Team.
- Chair weekly Department meetings and attend the Noise Abatement Process (NAP) Team Lead meetings.
- Run the PS Team Daily Huddle to sync on performance and project status.
- Attend New Project KT Meetings and lead PE Sync Ups.
- Hold Weekly 1:1 with Operations Manager and attend Weekly Team Leads Meeting (KPI trends).
- Attend Bi-Weekly Standards Committee and Quarterly Company Kickoff/Enrichment events.
Additional Information
- Project Manager is accountable for overall team performance of the Professional Services Team.
- The role includes financial accountability for achieving BU Pro Forma targets and PE utilization plans.
- Project Manager must manage Non-Recurring Revenue (NRR).
- Meeting rhythm includes daily huddles, weekly 1:1s, weekly team leads meetings, bi-weekly standards committee, and quarterly company events.
