Position Overview
Oversee and direct a field team responsible for the installation and maintenance of telecommunications equipment at client locations, with a primary focus on secure corrections environments. This role is central to ensuring operational efficiency, project accuracy, and team development through consistent leadership and on-site coordination.
Key Responsibilities
- Supervise a team of installation technicians and field supervisors, providing guidance, performance feedback, and on-the-job training
- Lead site assessments for new and existing clients to evaluate technical requirements and logistical needs
- Diagnose and resolve hardware-related issues in collaboration with technical staff
- Coordinate equipment procurement, order tracking, and inventory planning in alignment with project timelines
- Manage scheduling, travel logistics, and resource allocation for installation projects
- Ensure adherence to safety protocols, project deadlines, and quality standards across all deployments
- Support cross-functional collaboration with internal teams to execute installations smoothly and efficiently
- Travel frequently to client facilities for project walk-throughs, on-site supervision, and troubleshooting
Qualifications
- High school diploma or equivalent required
- Minimum of eight years of experience in installation, technical field operations, or construction project management
- Proven leadership background managing technical teams or field crews
- Proficiency in multitasking, problem-solving, and meeting project deadlines
- Strong written and verbal communication abilities
- Working knowledge of MS Office applications
- Valid driver’s license and clean driving record
- Willingness and ability to travel up to 85% of the time
- Physical capability to climb ladders, carry equipment, and lift objects up to and exceeding 50 pounds
Preferred Experience
- Prior experience as a lead technician, foreman, or field supervisor in construction or technical installations
Work Environment
This is a remote-based position with extensive travel (up to 85%) to client sites, primarily within corrections facilities. Work is conducted both in field environments and remotely, requiring adaptability and consistent communication.
Benefits Summary
- Comprehensive medical, dental, and vision insurance plans with multiple coverage options
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for healthcare and dependent care
- Flexible Time Off (FTO) policy covering vacation and sick leave
- Company-recognized holidays
- 401(k) retirement plan with both Traditional and Roth options and employer matching
- Company-paid basic life and short-term disability insurance, with voluntary coverage options
- Employee Assistance Program (EAP) offering confidential support for personal, financial, and family matters
- Well-being resources including access to Calm, Care.com, Active&Fit, Telavet, LegalShield, and other lifestyle services
Compensation
This position includes employer matching contributions to a 401(k) retirement plan. Additional compensation details will be discussed during the hiring process.
Company Commitment
We are dedicated to maintaining an inclusive, respectful, and secure workplace. Employment decisions are based on merit, qualifications, and business needs, without regard to any protected characteristic. Our policies align with federal, state, and local regulations to ensure fairness and compliance across all operations.
