What You'll Do
Own end-to-end implementation of customer deployments, guiding partner-sourced clients through every phase of onboarding. You’ll ensure timely delivery, clear scope management, and alignment with customer goals.
Apply structured deployment methodologies and use cloud-based tools to track progress, manage risks, and adjust timelines as needed. You’ll maintain accurate documentation throughout each project lifecycle.
Build trusted relationships with customers and stakeholders, leading regular check-ins to confirm requirements, address concerns, and keep initiatives on track. You’ll also facilitate admin training, support integration setups, and assist with device configuration when necessary.
Collaborate closely with Solution Architects and other technical teams to form a unified deployment approach. Use platforms like Salesforce and Jira to monitor project health and report status updates to leadership, escalating issues proactively.
Requirements
- 3–5 years of project management experience, preferably in customer-facing technology environments
- Proven ability to manage multiple concurrent projects and lead meetings with external clients
- Experience with cloud-based project tracking tools such as Jira, Salesforce, or PSA platforms
- Strong organizational skills with attention to task tracking, time logging, and project documentation
- Excellent remote communication skills, with clarity in both written and verbal exchanges
- Ability to work cross-functionally across Support, Customer Success, Product, and Partner teams
- Must be available during US business hours
Benefits
- Hybrid work model with office presence in Kitchener (3 days per week)
- Competitive compensation package including salary and equity
- Opportunity to work in a culture defined by curiosity, empathy, and persistence
- Collaborative environment that values problem-solving and continuous learning
