MSX International is hiring a Project Manager - Lead Management & Field Performance as the operational owner of a client's end-to-end sales funnel. You will drive high-performance execution by managing a Lead Management Center and a team of field consultants to maximize lead-to-sale conversion.
What You'll Do
- Define and monitor the lead lifecycle from ingestion to dealer acceptance, optimizing contact strategies.
- Own the LMC KPI suite: Speed-to-Lead, Contact Rate, Qualification Rate, and Appointment Set Rate.
- Implement a robust QA framework, conducting weekly calibration sessions and 1-to-1 coaching.
- Manage staffing levels, shifts, and multilingual coverage to meet fluctuating lead volumes and client SLAs.
- Manage a team of MSX consultants embedded at customer/dealer sites, ensuring execution of MSX best practices.
- Ensure 'The MSX Way' is applied consistently across all remote projects.
- Lead weekly and monthly performance reviews with the client, providing actionable insights.
- Manage the project budget, responsible for monthly forecasting, revenue tracking, and cost control.
- Maintain a 'Process Improvement Log' and proactively suggest workflow automations or CRM enhancements.
What We're Looking For
- 5+ years in Contact Center Management or Sales Operations, specifically within Inside Sales or Lead Management.
- Proven experience managing remote/distributed teams where performance must be managed via KPIs and remote reporting.
- Advanced proficiency in CRM (Salesforce/Dynamics) and Business Intelligence tools. Ability to build and interpret performance dashboards.
- High 'Persuasion IQ' with the ability to influence both internal team and external dealer stakeholders.
Nice to Have
- Automotive sector experience (understanding of dealer dynamics and OEM sales cycles).
Technical Stack
- CRM: Salesforce, Dynamics
- Business Intelligence tools
Team & Environment
You will manage a team of MSX Field Consultants deployed at customer sites and a team of MSX consultants embedded at customer/dealer sites.
Benefits & Compensation
- Salary: up to EUR 60,000 yearly.
Work Mode
This is an onsite role at the MSXI Office.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
