Bit by Bit Inc is looking for a Project Coordinator to organize and deliver IT initiatives across a diverse client base. As a coordinator within our Managed Service Provider (MSP), you will ensure projects are executed efficiently from planning to final delivery, supporting the PMO and enforcing MSP-specific project governance.
What You'll Do
- Support project initiation, scope definition, and SOW development for multiple clients simultaneously.
- Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution.
- Track deliverables, dependencies, and milestones using project management tools.
- Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations.
- Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements.
- Prepare and maintain client-facing project documentation, runbooks, and SOPs.
- Align project tasks with existing RMM, PSA, ticketing, and alert management systems.
- Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform.
- Coordinate with dispatch/resource managers to schedule engineering time.
- Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments.
- Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer.
- Support user acceptance testing (UAT) and final validation of project deliverables.
- Coordinate device provisioning, deployments, migrations, and system upgrades.
- Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned.
- Act as a communication bridge between clients, vendors, engineers, and internal project leads.
- Provide clear, timely updates on project status, risks, and timelines.
- Schedule and facilitate project meetings, capturing action items and distributing minutes.
- Help manage expectations across client leadership and technical teams.
What We're Looking For
- Ability to thrive in MSP environments.
- Enjoy structure and organized processes.
- Strong multitasking skills.
- Strong communication skills.
Technical Stack
- Teamwork (or similar project management tools)
- RMM systems
- PSA platforms
- Ticketing systems
- Alert management systems
Team & Environment
You will support the PMO structure, coordinating across technical teams to deliver client projects.
Work Mode
This is a remote position requiring work alignment with Eastern New York business hours.
