Astreya Partners is looking for a Project Coordinator I to plan and coordinate internal projects from initiation to delivery, often involving network, server, or software implementation and upgrades. You'll organize project tickets, build dashboards, support documentation, and communicate project status to the team.

What You'll Do

Organize and enrich existing Jira tickets with clear descriptions, ownership, due dates, components, labels, and linked guidance
Create new Jira tickets for third party, internal systems, and 1st party products based on provided inputs
Build and configure departmental dashboards that surface open work, progress, and metrics
Apply a consistent framework across hundreds of tickets to support accurate reporting
Work with the Privacy team to ensure each requirement is captured correctly
Support light documentation needs and weekly review cycles
Gather and maintain project requirement lists
Provide weekly project updates including action item updates
Schedule and coordinate project reviews and follow up on assigned actions
Effectively and accurately communicate status to the project team
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures
Assist with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager
Take part in organizing, attending and participating in stakeholder meetings
Document and follow up on important actions and decisions from meetings
Collaborate with various regional teams responsible for project resources and ticket resolution
Assist with daily monitoring of the ticketing system, reassigning tickets where required
Produce regular reports as required
Assist with identifying trends or recurring problems and escalate to management for resolution
Assist with locating and defining new process improvement opportunities
Help to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures
Work closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers

What We're Looking For

Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues
Familiarity with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum

Nice to Have

Understanding or previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment