Allegis Global Solutions is hiring a Program Specialist I to build and maintain relationships with Hiring Managers and manage the full requisition lifecycle from intake to offboarding. You will act as a talent advisor, supporting clients through the fulfillment process to acquire quality talent in a timely manner.
What You'll Do
- Assist client managers during all stages of the contract labor acquisition process.
- Demonstrate recruitment expertise by preparing for and conducting detailed requirement intake sessions.
- Document requirement intake conversations in appropriate databases.
- Utilize reports to manage open requirements and advise managers on status and supplier strategies.
- Establish clear expectations, timeframes, and roles with hiring managers.
- Coach, manage, and oversee the performance of participating staffing suppliers.
- Document and track all client and supplier issues to resolution in a CRM system.
- Monitor performance against SLAs, requisition aging, invoicing, and compliance tracking.
- Maintain and update monthly activity and performance reports.
- Provide constant interaction with clients, vendors, and personnel via face-to-face, email, and phone.
- Assist with worker assignment management to improve data integrity.
- Liaise with managers, vendors, and security to ensure all paperwork is completed.
- Ensure work orders are closed accurately and appropriate departments are notified.
- Assist with the collection of company assets from vendors.
- Monitor time and expense entry to ensure timely approvals.
- Interact with vendors to ensure timely completion of new hire paperwork.
- Log all client and vendor inquiries into Salesforce.com.
What We're Looking For
- Experience in high-volume coordination activities.
- At least 1 year of customer service industry experience.
- Client hiring manager and supplier-facing experience.
- Excellent verbal and written communication skills.
- Ability to work in a dynamic, day-to-day changing environment.
- Strong analytical, problem-solving, documentation, and follow-up skills.
- Strong time management, organization skills, and attention to detail.
- Knowledge of MS Office (Excel, Word, PPT) and PC skills.
- Able to work independently with some direction.
- Customer-focused mindset.
Nice to Have
- A university degree.
Technical Stack
- VMS
- AGS360
- Salesforce.com
- MS Office (Excel, Word, PPT)
Benefits & Compensation
- Compensation: 55-65K CAD + bonus.
- Comprehensive health, dental, and vision insurance.
- RRSP retirement savings plan with company match options.
- Paid time off, including vacation, sick leave, and holidays.
- Employee assistance program (EAP).
- Life and disability insurance.
- Professional development and tuition reimbursement opportunities.
Work Mode
This role operates in a local-country work mode within Canada.
We are an equal opportunity employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.
