Responsibilities
- Own the complete performance management of annual operating plan objectives and key results, ensuring owners are empowered and accountable for meeting their targets.
- Serve as the central operational driver of the annual operating plan, maintaining consistent progress through proactive follow-ups, closing feedback loops, and keeping cross-functional workstreams on schedule.
- Identify systemic risks or operational blockers to objective and key result success early; partner with teams to develop mitigation strategies and escalate critical issues to leadership to ensure a path forward.
- Facilitate the departmental annual planning process and mid-year adjustments, ensuring departmental goals remain ambitious yet realistic.
- Continuously refine and document the annual operating plan playbook, codifying best practices to make each planning cycle more efficient and predictable.
- Partner with department operations leads to prepare high-quality materials and narratives for quarterly business reviews, ensuring a data-driven story of progress and challenges.
- Build deep, trust-based relationships across the organization to facilitate honest discussions regarding progress, resource gaps, and cross-departmental dependencies.
- Act as the glue between departments, ensuring that initiatives have early and consistent alignment with analytics, field, and product stakeholders.
- Serve as the central point of contact to ensure that changes in one department’s roadmap are communicated and reconciled with the broader annual operating plan.
Requirements
- 5+ years progressive experience in operations, strategy, program management, or consulting.
- Bachelor’s degree or equivalent work experience.
Nice to Have
- Master’s degree preferred.
- Proven ability to build strong relationships, influence without authority, and effectively collaborate with cross-functional teams, including senior leaders.
- Demonstrated experience in managing projects, tracking performance, and driving execution in a complex environment.
- Ability to think critically, identify issues, and develop actionable strategic solutions.
- Exceptional written and verbal communication skills, with the ability to clearly articulate complex information to diverse audiences and influence stakeholders.
- Self-motivated, with a strong sense of ownership and accountability for outcomes.
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles.
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
- Robust time-off plan (21 days of paid time off in your first year).
- Two paid volunteer days and 11 paid holidays.
- 12 weeks paid parental leave for all new parents.
- Six weeks paid sabbatical after six years of service.
- Educational assistance program and clinical employee reimbursement program.
- 401(k) with up to 4% match.
- Stock options.
Compensation
Not specified
Work Arrangement
Remote
Team
Not specified
Other
- Sitting for prolonged periods of time.
- Extensive use of computers and keyboard.
- Occasional walking and lifting may be required.
Not specified
