thumbtack is hiring a Program Manager (Service Operations)

Program Coordinator (Service Operations) Remote, Philippines Thumbtack simplifies home care through a comprehensive digital platform, providing innovative solutions for homeowners nationwide. Our technology connects millions with trusted local professionals for various home improvement and maintenance projects. About the Service Operations Team We are a collaborative unit of professionals dedicated to delivering exceptional operational excellence. Our team works closely with multiple departments to optimize service delivery, enhance processes, and create efficient experiences for both internal teams and customers. About the Role As a Program Coordinator within Thumbtack's Service Operations team, you'll be responsible for strategically planning, executing, and managing complex initiatives that improve operational efficiency and service delivery. Key Responsibilities: - Develop comprehensive program strategies with detailed task planning, timelines, and resource allocation - Identify and manage cross-functional program dependencies - Conduct regular meetings to track progress, resolve challenges, and facilitate decision-making - Maintain thorough documentation and transparent reporting - Collaborate across departments to align program objectives with organizational goals - Monitor potential program risks and create mitigation strategies - Support continuous improvement of program management methodologies - Rapidly develop expertise in assigned program domains Required Qualifications: - Minimum 5+ years of program/project management experience, preferably in service operations - Proficiency in project management software and methodologies - Strong analytical and problem-solving capabilities - Exceptional communication and stakeholder engagement skills - Proven ability to navigate complex program challenges - Experience in dynamic, fast-paced technology environments - PMP certification preferred - Flexibility for graveyard shift work Thumbtack is committed to fostering an inclusive workplace, celebrating diversity, and providing equal employment opportunities. We do not discriminate based on any protected characteristics and welcome qualified candidates from all backgrounds. We prioritize candidate safety and transparency throughout our hiring process. We will never request financial information or personal identifiers during recruitment.