Responsibilities
- Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery.
- Maintain overall programmatic responsibility of the contract.
- Organize, direct, and manage contract operation support functions involving multiple contract tasks.
- Maintain and manage senior-level client/organizational interface.
- Ensure satisfactory performance of contract task areas.
- Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
- Ensures that risks and issues identified are driven to closure.
- Serves as an initial escalation point for issues escalated from the project teams.
- Implements cross-project/cross-organization reporting.
- Develops standards and drives implementation of consistent project-level reporting among PMs.
- Strategically work together with cross-functional teams to provide innovative, customer-focused experiences.
Requirements
- Ten (10) or more years as a Program Manager for the Federal Government.
- Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies.
- PMP certification.
- Managed a team of over 50+ IT professionals.
- Good interpersonal, Problem-solving, and Time management skills.
- Strong management skills to manage resources and day-to-day processes.
- Demonstrated experience in full development life cycle development standards and best practices for quality assurance.
- Strong attention to detail, organizational skills, and a commitment to quality.
- Ability to work independently and collaboratively within cross-functional teams.
Nice to Have
- Bachelor’s degree in computer science/information systems.
- ITIL 4 Certification.
- Help Desk Institute (HDI) Certification - Support Center Manager.
- ServiceNow certification.
Work Arrangement
Hybrid
Additional Information
- Public Trust clearance
- Hybrid work is available
