Zillow Group is hiring a Program Manager, Business Operations to balance strategic program ownership with hands-on operational execution. You will play a critical role in enhancing partner experience, protecting revenue, and evolving our business processes.
What You'll Do
- Drive impactful program initiatives that enhance partner experience, operational efficiency, and revenue outcomes.
- Lead cross-functional projects by coordinating stakeholders, managing timelines, and supporting implementation and change management.
- Analyze operational data and partner feedback to identify opportunities and recommend program or process enhancements.
- Collaborate with Product, Legal, Finance, and Business Operations to align processes, policies, and tools for business integration.
- Manage and resolve partner escalations and exceptions related to post-pay programs, ensuring compliance with documented SLAs and policies.
- Represent Zillow’s policies and program expectations with professionalism and clarity in all partner interactions.
- Apply deep program and policy knowledge to investigate issues, de-escalate disputes, and make sound, compliant decisions that impact revenue collection.
What We're Looking For
- 4+ years of experience in operations, program management, customer support, consulting, or related roles supporting enterprise partners and strategic programs.
- Proven ability to own and execute program initiatives, manage timelines and deliverables, and drive measurable improvements.
- Strong operational judgment, with experience applying policies and processes to resolve complex, revenue-impacting issues and identify opportunities for improvement.
- Effective cross-functional partner and communicator, comfortable coordinating stakeholders and engaging directly with customers or partners to resolve complex issues.
- Highly organized and self-sufficient, with strong written and verbal communication skills, including the ability to draft clear partner-facing communications and internal briefs.
- Proficient with business and operational tools (e.g., Google Workspace, Salesforce or other CRM systems, Jira, Excel).
Nice to Have
- Bring a growth mindset toward AI - you’re curious, open to learning, and eager to share practical wins with your team.
Technical Stack
- Google Workspace
- Salesforce or other CRM systems
- Jira
- Excel
Team & Environment
The Zillow Preferred team drives partner-led growth by designing how high-performing real estate teams deliver more connected experiences for our shared customers. Business Operations is central to this mission.
Benefits & Compensation
- Compensation: In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $90,900.00 - $145,100.00 annually. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $86,300.00 - $137,900.00 annually.
- Eligible for equity awards based on factors such as experience, performance and location.
Work Mode
This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
