Join Canadian Blood Services, a mission-driven organization committed to saving and improving lives, as a Program Assistant on the Enterprise Facilities team. This temporary full-time role provides crucial system administrative and customer service support, focusing on internal technology, data management, and organized project documentation.
What You'll Do
- Provide system administrative and customer service support to the Enterprise Facilities department and its stakeholders.
- Support projects and programs by creating reports, presentations, and meeting documentation.
- Respond to inquiries and concerns in alignment with established scripts, procedures, and processes.
- Review documentation including records, data, forms, policies, and departmental manuals to ensure accuracy and compliance.
- Maintain documents, records, and data in a controlled manner to ensure accessibility using established knowledge management principles.
What We're Looking For
- Completion of post-secondary administrative training from an accredited community college or academic institution.
- Minimum of three (3) years' related experience including knowledge of good record keeping practices.
- Ability to work effectively in a national virtual team environment, demonstrating maturity to work independently with minimal supervision.
- Strong teamwork, conflict management and collaboration skills including experience working with cross-functional teams and providing national support.
- Proficiency in the use of personal computers within a Windows operating system using Microsoft Word, Excel, and Outlook software.
- Demonstrated commitment to excellent customer service paired with strong oral and written communication skills in English.
Nice to Have
- Previous experience/exposure working within a GMP environment.
- Experience with Teams, SharePoint, SAP, Documentum, and Forms.
Technical Stack
- Microsoft Word, Excel, Outlook, Teams, SharePoint, SAP, Documentum, Forms
Team & Environment
You will be part of the dynamic Enterprise Facilities team.
Benefits & Compensation
- Hourly pay rate: $23.8446 - $27.2887
- Payment in lieu of vacation and statutory holidays.
- Annual performance award up to 5%.
- Defined benefit pension plan.
- Employee discounts, wellness program, and professional resources.
Work Mode
This is a hybrid role based at 1800 Alta Vista Drive, Ottawa, Ontario.
Diversity and inclusion are vital to ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
