Design and deploy intelligent customer experience solutions that transform how enterprises interact with their users. In this role, you'll apply technical depth and strategic insight to configure, customize, and enhance AI-powered platforms including chatbots, knowledge assistants, and conversational intelligence systems.
What You'll Do
- Develop and fine-tune AI models, including generative and rule-based systems, to meet complex business needs in customer service environments.
- Architect and implement integrations between CRM platforms, contact center technologies, and digital channels using APIs and automation frameworks.
- Lead technical design sessions, translate business requirements into scalable solutions, and ensure deployments align with industry standards.
- Support end-to-end project delivery by collaborating with project leads, engineering teams, and stakeholders across departments.
- Optimize system performance, manage change control, and conduct risk assessments throughout the solution lifecycle.
- Advise clients on best practices for AI adoption, digital transformation, and operational efficiency improvements.
- Create clear technical documentation and knowledge assets for new tools emerging from research and development pipelines.
- Mentor team members, share expertise, and promote consistent delivery quality across engagements.
Requirements
- Bachelor’s degree in a technical or business-related field, or equivalent professional experience.
- Minimum of five years in a technical or customer-facing engineering role.
- Experience with natural language understanding, IVR, ACD, ASR, and CRM ecosystems is strongly preferred.
- Proven ability to configure and program AI-driven applications and automation workflows.
- Familiarity with generative AI models, contact center KPIs, and integration patterns using APIs.
- Strong analytical skills, a proactive mindset, and a commitment to ownership and accountability.
- Excellent communication skills and the ability to work effectively in team-oriented settings.
Benefits
- Hybrid work model with three days remote and two days onsite weekly.
- Access to diverse career paths across global teams and technology domains.
- Opportunity to work in a fast-moving environment focused on innovation and measurable impact.
- Be part of a company shaping the future of digital customer engagement at scale.
