Responsibilities
- Lead recurring customer sessions to identify, prioritize, and design outcome-driven use cases aligned to business and operational objectives.
- Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services.
- Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact.
- Guide customers in embedding Nexthink into service management and cross-functional operational workflows.
- Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status.
- Support customers in progressing toward defined milestones and measurable outcomes.
- Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs.
- Develop dashboards, investigations, alerts, campaigns, and automation workflows.
- Support integrations with customer systems using scripting and API-based approaches where required.
- Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness.
- Troubleshoot technical challenges using structured problem-solving techniques.
- Maintain accurate documentation of configurations, solution designs, and engagement activities.
- Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
- Continuously enhance skills and resolve issues using structured problem-solving tools and techniques.
- Effectively acquire, present, and clarify information using strong communication skills across various platforms.
- Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues.
- Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
Requirements
- German language proficiency
- Strong technical skills
- Analytical skills
- Communication skills
- Ability to establish and maintain trusted advisor status
- Experience in consultative engagement and technical implementation
- Skills in configuring and operating Nexthink products
- Ability to translate business requirements into solution designs
- Experience developing dashboards, alerts, investigations, and automation workflows
- Ability to troubleshoot technical challenges using structured problem-solving techniques
- Experience with scripting and API-based integrations
- Strong communication skills across various platforms
- Commitment to customer satisfaction and integrity
Additional Information
- Must be a German speaker
- Engages regularly with customer stakeholders
- Requires strong technical, analytical, and communication skills
- May involve travel for customer engagements
