Zillow Group is hiring a Production Support Coordinator to join the Zillow Home Loans team. In this role, you will play an active part in the loan manufacturing process, ordering and processing third-party documents, updating the loan origination system, and partnering with the Processing Team to support customers.
What You'll Do
- Validate data obtained from the customer, Loan Originator, and all third-party sources.
- Order and process verifications of employment, evidence of insurance, and other necessary third-party documents and verifications based on SOPs.
- Update records in the loan origination software (Encompass) and keep the processing team apprised on progress.
- Promptly communicate with loan stakeholders on any issues that arise.
- Build and maintain cohesive relationships with internal and external stakeholders.
- Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task ordering/completion times.
- Maintain confidentiality and privacy of customer and employee information and ensure job duties are aligned with compliance and regulatory requirements.
What We're Looking For
- Excellent verbal and written communication skills.
- Ability to adapt to changing timelines, deadlines, and processes.
- Ability to work with teammates within the department and across the company to develop positive working relations.
- Maintain confidentiality with private and sensitive information.
- Excellent time management and ability to multitask in a process-driven environment.
- High level of accuracy and attention to detail.
Nice to Have
- Mortgage and Encompass experience is a plus.
Technical Stack
- Encompass (Loan Origination Software)
Team & Environment
You will be part of the Zillow Home Loans team, partnering closely with the Processing Team.
Benefits & Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $19.80 - $29.80 hourly.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $18.90 - $28.30 hourly.
- Company recognized on the FORTUNE 100 Best Companies to Work For® in 2025 and PEOPLE Companies That Care® 2025 list.
- Culture committed to innovation, inclusion, and empowering employees to grow.
Work Mode
This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
