Responsibilities
- Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards.
- Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team.
- Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues.
- Drive necessary process improvements within the data labeling and ticketing workflows.
Requirements
- Proven experience in customer support or client-facing roles, preferably in a technology or software-related industry.
- Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support.
- Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset.
Nice to Have
- Familiarity with Salesforce, Zendesk or similar ticketing systems is highly desirable.
Additional Information
- Flexible PTO
- This position involves writing and responding to clients in English.
