Scout Motors is hiring a Product Support Specialist to oversee our support and data labeling services. You will be instrumental in scaling teams, building and improving processes, and ensuring a high level of customer satisfaction.
What You'll Do
- Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards.
- Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team.
- Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues.
- Drive necessary process improvements within the data labeling and ticketing workflows.
What We're Looking For
- Proven experience in customer support or client-facing roles.
- Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users.
- Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support.
- Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset.
Nice to Have
- Experience preferably in a technology or software-related industry.
- Familiarity with Salesforce, Zendesk or similar ticketing systems.
Benefits & Compensation
- Flexible PTO
Work Mode
This role is open to candidates based globally. Work locations are Remote, Brazil, and Poland.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
