Handshake is hiring a Product Specialist to ensure our education partners fully utilize our platform and adopt critical features. In this role, you will create strategies for driving engagement, lead trainings, and serve as a key point of contact between customers and internal teams to drive product adoption and partner competency.

What You'll Do

Create repeatable strategies for driving engagement across education partners' teams and driving product adoption.
Lead onsite and virtual trainings and 1:1 customer intake meetings to assess needs and promote feature usage.
Combine detailed product expertise with sales acumen to drive product success with Top 500 Education partners and other accounts.
Serve as a key point of contact for customers and internal teams, bridging the gap between technical specifications and customer needs.
Provide clear and comprehensive technical guidance to customers on how to use Handshake's product to achieve their goals.
Deliver personalized training sessions, both one-on-one and in group settings, tailored to the needs of customers like administrators and employer relations teams.
Proactively identify and address customer-specific requirements, customizing product solutions for optimal fit.
Collaborate with product development and engineering teams to ensure feasibility and implementation of customer-requested workflows.
Provide insights and feedback from customer interactions to inform future product enhancements.
Partner with customer success and product marketing teams to develop and deliver training offerings for diverse customer needs.
Develop a comprehensive understanding of the entire product portfolio, including features, functionalities, and competitive advantages.
Stay abreast of industry trends in EdTech and Career Services to identify product improvement opportunities.
Proactively drive the expansion and deepening of product adoption and usage among career center partners.
Gather, document, and share best practices on how education partners can leverage the platform to enhance student engagement.
Provide consulting services to education partners to analyze and optimize their workflows to align with Handshake's product capabilities.
Design and deliver engaging, interactive, and customized training programs that drive increased product usage.
Leverage various training methodologies and tools to cater to different learning styles and preferences.
Tailor training content and delivery to address the specific needs of various customer segments, industries, and stakeholders.
Develop and deliver compelling product demonstrations, presentations, and proposals tailored to specific customer needs.
Effectively communicate the unique value proposition of the product and how it addresses customer challenges.
Cultivate strong, lasting relationships with key customers by listening to evolving needs and proactively addressing concerns.

What We're Looking For

Deep understanding of the higher education and career services landscape.
A willingness and ability to travel extensively, approximately 95% of the time.
Proven experience working with SaaS platforms, or a demonstrated ability to quickly learn and adapt to new technologies.
A proven track record of successfully training others on the effective utilization of complex SaaS tools and products.
Demonstrated ability to deliver compelling and persuasive presentations that drive customer action and change.
Experience building strong relationships with customers and navigating complex or challenging conversations with tact and diplomacy.
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment, effectively managing multiple priorities.
Excellent communication skills, both written and verbal, with a strong executive presence.
A highly curious and inquisitive mindset, always seeking new opportunities for discovery and growth.
A critical and empathetic approach to understanding customer needs, coupled with a strategic problem-solving mindset.
An analytical and methodical approach to identifying challenges, measuring impact, and driving continuous improvement.

Nice to Have

4+ years of Career Services/Higher Education leadership experience.
2+ years of in-depth experience with a complex SaaS platform.
In-depth Handshake product knowledge.
EdTech Customer Success, Sales Engineering or Implementation Specialist experience.