Unilabs is hiring a Product Owner to take end-to-end ownership of NPS and digital location management products. You will translate insights into visible improvements in patient experience, working at the intersection of digital tools, operations, and patient journeys. This is not a software development role.
What You'll Do
- Act as the end-to-end owner of NPS and location management products, covering strategy, implementation, adoption, and optimization.
- Define and realize a clear roadmap, from discovery and prioritization to rollout, aligned with patient experience objectives.
- Lead implementations, organize onboarding, and provide internal training so teams use tools effectively.
- Serve as the primary point of contact for NPS insights and reports, driving performance monitoring and continuous improvement.
- Work intensively with Operations, Customer Care, Marketing, and digital teams to implement improvements in the online and offline patient journey.
What We're Looking For
- Bachelor's or Master's degree in Business Administration, Marketing, Communication, or a similar field.
- Minimum 3 years experience with digital product ownership, project management, and delivering/rolling out roadmaps.
- Experience in customer care, customer experience (CX), retail, or other service-oriented environments.
- Experience with NPS or customer feedback frameworks and translating insights into improvement actions.
- Understanding of UX/UI principles and (digital) customer and patient journeys.
- Experience with Agile/Scrum (e.g., Jira, Trello) and creating and managing roadmaps.
- Demonstrably strong stakeholder management and creating alignment in cross-functional teams.
- Excellent communication skills and a hands-on mentality with clear ownership.
- Passion for improving end-to-end customer and patient journeys and achieving measurable impact.
- Fluent Dutch and good command of English.
Nice to Have
- Experience within healthcare, diagnostics, or service-oriented digital environments.
Team & Environment
You will be part of the Retail team, reporting to the Manager Digital Platforms & Experience. You will work closely with IT, Operations, Medical, Retail, Commercial, and Data & Analytics.
Benefits & Compensation
- A salary between €4729 and €7127 per month (FWG 65 according to the Hospital Collective Labor Agreement as of February 1, 2026, based on 36 hours).
- A varied and impactful role within an international healthcare organization.
- The opportunity to directly contribute to improving the patient experience.
- Ample room to further shape an important digital domain.
- Collaboration with multidisciplinary teams and various stakeholders within the organization.
- Space for personal development and professional growth.
- Market-competitive employment conditions.
Unilabs is an equal opportunity employer.
