Onebridge, a Marlabs Company, is looking for a Product Owner - Service Management to drive the vision, strategy, and continuous improvement of our data and AI initiatives. This role has a strong focus on service management excellence, defining and refining processes to ensure solutions are reliable, supportable, and aligned with operational best practices.

What You'll Do

Own, refine, and prioritize the product backlog with an emphasis on reliability, scalability, and service management best practices.
Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation.
Partner across architecture, engineering, service operations, and offshore development teams to drive solution design and ensure operational readiness.
Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations.
Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts.
Support process maturity by identifying operational gaps, recommending improvements, and helping define guidelines, standards, and repeatable workflows.

What We're Looking For

10+ years of overall experience in technology or data-focused environments.
5+ years of experience as a Product Owner.
Strong background supporting data, analytics, or AI initiatives with demonstrated experience in service management, operational readiness, or support processes.
Ability to write and interpret SQL for data validation, troubleshooting, and clarifying technical requirements.
Highly self-directed and proactive, capable of working autonomously within guidelines while driving clarity, structure, and process improvements.
Deep experience with Agile methodologies, cross-team collaboration, and process-oriented delivery.
Strong communicator with the ability to create polished, executive-ready PowerPoint presentations for status updates, risks, and recommendations.

Nice to Have

Experience in pharma or other regulated industries.
Understanding of service management best practices (e.g., SLAs, incident processes, change control).