Onebridge, a Marlabs Company, is looking for a Product Owner - Service Management to drive the vision, strategy, and continuous improvement of our data and AI initiatives. This role has a strong focus on service management excellence, defining and refining processes to ensure solutions are reliable, supportable, and aligned with operational best practices.
What You'll Do
- Own, refine, and prioritize the product backlog with an emphasis on reliability, scalability, and service management best practices.
- Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation.
- Partner across architecture, engineering, service operations, and offshore development teams to drive solution design and ensure operational readiness.
- Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations.
- Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts.
- Support process maturity by identifying operational gaps, recommending improvements, and helping define guidelines, standards, and repeatable workflows.
What We're Looking For
- 10+ years of overall experience in technology or data-focused environments.
- 5+ years of experience as a Product Owner.
- Strong background supporting data, analytics, or AI initiatives with demonstrated experience in service management, operational readiness, or support processes.
- Ability to write and interpret SQL for data validation, troubleshooting, and clarifying technical requirements.
- Highly self-directed and proactive, capable of working autonomously within guidelines while driving clarity, structure, and process improvements.
- Deep experience with Agile methodologies, cross-team collaboration, and process-oriented delivery.
- Strong communicator with the ability to create polished, executive-ready PowerPoint presentations for status updates, risks, and recommendations.
Nice to Have
- Experience in pharma or other regulated industries.
- Understanding of service management best practices (e.g., SLAs, incident processes, change control).
Technical Stack
- SQL
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