SAP Software Solutions | Business Applications and Technology is hiring a Product Owner for Business AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for the People & Culture (P&C) area. You will act as the primary bridge between P&C business process experts and engineers in the CPIT AI Incubation team. Your mission is to translate P&C-related AI strategy, focusing on Recruiting & Onboarding, into a prioritized product backlog and drive delivery, adoption, and measurable business outcomes.
What You'll Do
- Own the implementation backlog and roadmap for Business AI and agentic AI features in the P&C domain.
- Run discovery with P&C business stakeholders and end users to define problem statements, user personas, acceptance criteria and success metrics.
- Translate business needs into clear user stories, technical specifications and acceptance tests for engineering, platform and ML teams.
- Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.
- Coordinate cross-functional delivery in collaboration with P&C business, CPIT AI Incubation team and SuccessFactors product teams.
- Define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.
- Champion governance, data privacy and ethical guardrails: role-based access, data handling, human-in-the-loop policies and escalation behavior.
- Orchestrate user adoption, training and change management activities with P&C change teams and operations owners.
- Present product status, risks and roadmap to P&C leadership and cross-functional stakeholders.
- Present success stories internally and externally under the umbrella SAP runs SAP.
- Drive business process transformation using agentic AI across hire-to-retire processes with special focus on Recruiting & Onboarding as well as board-level scenarios.
- Facilitate discovery workshops, user research, rapid prototyping and usability testing to validate assumptions and reduce delivery risk.
- Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.
- Plan and execute pilots, beta releases; partner with QA and SRE to ensure monitoring, observability and incident response.
- Ensure robust fallback behavior and human oversight for high-risk workflows.
- Provide functional domain specific data and process insights for engineering team.
- Coordinate system configuration and definition of customizing activities.
- Support creation and maintenance of product documentation, playbooks, onboarding materials and stakeholder communications.
- Lead business change, user adoption of use cases, and plan rollout including communication.
- Measure business value realization and usage (incl. telemetry).
- Contribute to identifying follow-up use cases and improvements.
What We're Looking For
- Advanced degree in Business, Computer Science, Data Science, Human-Computer Interaction, or related field — or equivalent experience.
- 3+ years experience in product management or product ownership; at least some hands-on exposure to AI/ML products or intelligent automation.
- Track record of shipping production AI-assisted or automation solutions and driving user adoption.
Nice to Have
- Proven Product Owner experience delivering digital/AI products (3–7+ years recommended), preferably in SuccessFactors, automation or agentic AI contexts.
- Practical knowledge of LLMs, retrieval-augmented generation (RAG), chaining/orchestration patterns and tool-enabled agents.
- Experience integrating with enterprise HR systems (SuccessFactors preferred) and understanding HR data/workflow patterns.
- Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.
- Strong stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.
- Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.
- Excellent communicator — able to convey technical trade-offs and business impact to leadership.
- Change management and organizational adoption experience for AI-enabled workflows is a strong plus.
Technical Stack
- LLMs
- Retrieval-augmented generation (RAG)
- SuccessFactors
Team & Environment
Part of the international People Solutions (Hire2Retire) team, driving the agile implementation and adoption of AI-driven SAP HCM solutions across the organization.
Work Mode
This role operates on a hybrid work model.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
