The Product Operations Manager, Payments & Open Banking will play a key role in scaling Monzo’s core payments offering by building and managing operational processes across key UK payment schemes. This role ensures efficient, safe, and scalable movement of money while acting as the voice of the customer and driving internal excellence in collaboration with cross-functional teams.
What You'll Do
- Own and scale all operational processes — building, managing, and scaling the systems, practices, and tools that ensure the team can safely and efficiently move money
- Dive into data to collaboratively analyse customer problems and process inefficiencies, prioritising and proposing solutions that optimise customer outcomes
- Set up new external partnerships and manage the performance of existing suppliers and third-party relationships
- Work closely with Customer Operations partners to optimize support and streamline internal processes
- Collaborate with cross-functional product teams to develop and expand Monzo's payments offering
What We're Looking For
- Deep domain expertise in UK payment systems and schemes, particularly Faster Payments, Bacs, and Open Banking
- A proven ability to build and scale robust, complex operational systems
- Experience in managing vital external partnerships/suppliers and collaborating effectively with cross-functional teams to drive alignment
- Strong strategic and analytical skills, enabling you to use data to make decisions, balance short and long-term trade-offs, and manage complex, multi-stakeholder projects
- A proactive, self-starting mindset with a strong sense of ownership, and are comfortable engaging with the technical details of systems alongside engineering teams
Team & Environment
Part of the Product Operations team within the Payments Collective
Benefits & Compensation
- £40,400 - £55,000 salary
- Flexible working hours
- Work from home setup supported
- All employees are given Macbooks
- Extra support for work-from-home setup for fully remote workers
- £1,000 learning budget each year to use on books, training courses and conferences
- Ad hoc meetings in London with option to work remotely across the UK
- Read our full list of benefits
Work Mode
London/UK Remote. Flexible working hours; trust to work enough hours to do your job well, at times that suit you and your team.
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
